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🇨🇦 Made in Vancouver, BC

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Shipping policy

Shipping Policy

At Damascus Soap, we do our best to ship your order with care, clarity, and transparency.

Order Processing

All orders are packed and shipped from Vancouver, Canada.
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During busy periods or special launches, processing may take slightly longer, but we’ll always do our best to keep you informed.

Shipping Destinations

We currently ship to:

  • Canada

  • United States

  • Europe

If you’re located elsewhere and interested in ordering, feel free to reach out to us.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

  • Canada & United States:
    Free shipping is available on orders over $55 (limited-time threshold).
    Standard shipping rates apply below that amount.

  • Europe:
    We do ship to Europe, but free shipping does not apply.
    Shipping rates are calculated at checkout based on destination and package size.

Delivery Times

Estimated delivery times after shipment:

  • Canada: 3–7 business days

  • United States: 5–10 business days

  • Europe: 8–30 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather, or local postal services.

Duties & Taxes

International orders, including those shipped to the U.S. and Europe, may be subject to customs duties, VAT, or taxes depending on local regulations. Any additional charges are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package along the way.

Lost or Delayed Packages

If your order hasn’t arrived within the estimated timeframe, or if you believe it may be lost, please contact us at [your email] and we’ll do our best to help.

Returns & Refunds

If something isn’t right with your order, please reach out within 30 days of delivery. We offer a 30-day money-back guarantee because we want you to truly love what you receive.